FAQ

FAQ

All the answers to your questions

Orders

Where can I shop in store?

Visit the Mel’connect website to see a list of local pool specialists on the “Resellers” page.

 

 

O'assist, O'assist In and O'pilot products

What is the difference between O’assist and O’assist In?

O’assist is an affordable and roller shutter-compatible float, which is placed directly in your pool, analyses your water and sends a diagnosis via the Mel’connect app.

O’assist In is an ultra-complete and easy-to-install analysis, diagnosis and filtration management module. It is installed directly within the filtration system in your pool’s plant room and benefits from the Mel’connect app.

Take your pick !

Which parameters are measured by O’assist and O’assist In?

The parameters measured by O’assist and O’assist In every 15 minutes are pH, chlorine, bromine or salt level, air and water temperature, UV levels. Pretty good isn't it?

Is it possible to install O’pilot with O’assist or Assist In?

It is possible to link O’assist with O’pilot or O’assist In with O’pilot.

Depending on the size of your pool, your expectations and concerns, choose the most appropriate formula for you.

So, what choice will you make?

Is the O’assist float compatible with a roller shutter?

O’assist is entirely compatible with a roller shutter.

Thanks to its design, it slides beneath the shutter when the latter is closed, without any interference or loss of analysis.

What do you think?

Which disinfectants should be used with O’assist?

O’assist, like O’assist In, is compatible with all types of disinfectant, stabilised or unstabilised chlorine, bromine or salt.

Obtain customised advice based on the products used in your pool via the Mel’connect app and its Ocediciel water treatment software.

Please note: Opt for Mel’connect recommended products to ensure optimum water treatment and to protect your equipment.

Which equipment can O’pilot manage?

O’pilot is perfect for managing your pump, heat pump, LED, pH regulator, electrolyser, robot, etc.

Everything is possible

How many pieces of equipment can I connect to O’pilot?

O’pilot is able to manage several pieces of equipment: 4 wired and even more via Bluetooth.

Please note that it is also possible to install several O'pilot if needed!

No Limit

How do I winterise O’assist and O’assist In?

The Mel’connect app alerts you when it’s time to winterise your pool.

All you need to do is remove the sensors to prevent them freezing and place them in a container of water in a frost-free location.

Can I leave O’assist out of the water?

No, the sensors inside the O’assist must remain submerged in order to protect them.

If you take them out of the water, remember to place them in a container of water in a frost-free location.

Can O’assist be placed in the skimmer?

Yes, but it’s not recommended.

This could skew the analyses performed by O’assist because it is right alongside the chlorine tablets or other disinfectants.

How long is the warranty for O’assist and O’assist In?

All Mel’connect products have a 2-year warranty for the electronic unit and 1-year warranty for the sensors.

What is the usable life of O’assist and O’Assist In sensors?

O’assist and O’assist In sensors are made in France and are very high quality, they can easily last for 2 to 3 seasons.

However, we recommend that you perform regular calibration to check their condition.

What is LoRaWan?

LoRaWAN is a private network radio communication system, which provides cover that is recognised as excellent throughout France and in many other countries.

Go on holiday with complete confidence while keeping an eye on your pool or hot tub!
-        Private LAN
-        No subscription
-        Antenna-pool distance up to 800 m
-        Connects easily to your internet box

 

 

Mel'connect app

Is there a paid subscription for the Mel’connect app?

No, the Mel’connect app is 100% free and does not require a subscription. Finally an app without in-app purchasing.

Is the O’connect app available for O’assist, O’assist In and O’pilot?

The Mel’connect app is available for all products in the range, for O’assist and O’assist In alone or linked to an O’pilot.

Can I cancel or change my pool specialist partner at any time?

Yes, all you need to do is log in to your account and manage your personal settings.

On which devices can I install the Mel’connect app?

The Mel’connect app is available for smartphone (Android and iOS), tablet and PC, there are no restrictions!

Where do I find the Mel’connect app for download?

The Mel’connect app can be downloaded from the App Store and Google Play.

What is LoRaWan?

LoRaWan is a private network radio communication system, which provides cover that is recognised as excellent throughout France and in many other countries.

Go on holiday with complete confidence while keeping an eye on your pool or hot tub!
-        Private LAN
-        No subscription
-        Antenna-pool distance up to 800 m
-        Connects easily to your internet box